2435|USER SATISFACTION WITH THE PRIMARY CARE SERVICES OF INSALUD 2001

— Form commonly used to make an appointment at the Health Center in general medicine and pediatrics. — Degree of ease you have to get an appointment with your GP and your pediatrician, and to get the appointment at the time that suits you best. Number of calls you had to make to get an appointment. Desirable number. — Agreement with phrases on different aspects of the Health Center: closeness to the home, clarity in the indications to find the consultation and comfort of the Center. — Attendance, in the last year, to nursing consultation. Assessment of the treatment received and the effectiveness of the nurse. — Assessment of the administrative services at the Health Center: kindness and effectiveness. — Assessment of the waiting time between the time he was quoted and the time he finally entered the consultation at his last appointment, in general medicine and pediatrics. — Assessment of the care received by your GP and your pediatrician: kindness, effectiveness, sufficient consultation time and scans, attention to the information you provide, explanations you receive about your or your child’s health, explanations about the medications you prescribe. — Consultation of specialists: assistance to specialists on the recommendation of the GP. Whenever necessary the GP has sent you to the specialist and assessment of the interest of the GP in what the specialist recommends. — Home care, in the last year, from your GP, pediatrician or nurse. Degree of difficulty in getting home care when you have needed it. Reason and satisfaction with the attention received during the last visit. — Likelihood that you will recommend your GP or pediatrician to friends. — Possession of a health problem that has forced you to urgently go to a Health Center. — Decision taken the last time you had to attend: she went directly to a hospital or went to a Primary Care Service. If you went to a Primary Care Service, assessment of the care received. — Degree of satisfaction with the care you receive at your Health Center. — Medical consultation schedule that suits you best. — Number of visits to your GP and pediatrician in the last year. — Personal choice of your GP and pediatrician. — Hours of consultation of your doctor or pediatrician. — Nationality.