2479|THE OMBUDSMAN

— Degree of trust in institutions. — Opinion on the evolution of the different public administrations in: simplicity of procedures, information to the citizen, speed in resolving procedures, incorporation of new technologies, treatment of citizens, facilities of public service offices and professionalism — Degree of requirement of Spaniards with the functioning of the Public Administration — Procedures carried out in the last year in offices of the Public Administration: existence of any problem when carrying out the management and, where appropriate, filing a formal complaint or complaint, satisfaction with the response to it or reason why you did not submit a complaint or complaint — On occasion he has stopped claiming something important in order to avoid the formalities — Feeling of protection or lack of protection that the interviewee has against the errors or arbitrariness that the Public Administrations may commit — Opinion on the degree of knowledge that Spaniards have about their rights — Knowledge of the Ombudsman’s institution and the name of the person currently in office — Role that best defines the Ombudsman — Opinion on whether people know what the Ombudsman is for — Evaluation of the work currently being carried out by the Ombudsman — Degree of information you have on the work carried out by the Ombudsman — Knowledge of the different ways of submitting a complaint to the Ombudsman: by mail, by phone, in person and over the internet — Knowledge of the free handling of complaints to the Ombudsman — Degree of independence of the Ombudsman’s actions from the Government — Opinion on the extent of the Ombudsman’s usefulness in resolving citizens’ complaints to the action of: its City Council, its Autonomous Community and the State Administration — Opinion on the extent to which the Public Administrations listen to the Ombudsman when he intervenes to solve a problem — Presentation, staff or someone from the interviewee’s environment, of a complaint to the Ombudsman — Assessment of the effectiveness in solving the problem and the response time — Knowledge of the Annual Report presented to the Cortes Generales by the Ombudsman — Knowledge of the Ombudsman’s reports on: school violence, domestic violence, minors and waiting lists in the National Health System — Those who were not aware of the Ombudsman’s institution: cases in which I would ask the Ombudsman to intervene — Opinion on which three cases should be prioritised in the Ombudsman’s inquiries — Opinion on the situation of freedoms and fundamental rights in Spain — Scale of political ideology of the interviewee — Vote memory in the last general elections