3030|QUALITY OF UTILITIES (IX)

— Satisfaction with the functioning of public services in general. — Retrospective assessment of the functioning of public services in general (5 years). — Evolution of the Administration in various aspects (5 years): simplicity of administrative procedures, information given to citizens, time to resolve,... — Satisfaction with the operation of different public services: public education, assistance to public hospitals, processing of unemployment protection,... —Scale of importance (1-10) of public services. — Need to assess the quality and functioning of public services. Positioning before the existence of an organism that evaluates the quality of public services. — Scale of importance (1-10) of different aspects of the functioning of the public administration. — Preferred means of contacting the public administration. — Personal contact with the Public Administration (1 year). Confirmation of contact. — Body of the public administration with which it carried out the procedures personally. Reason to contact and satisfaction that has produced you. — Expectations before personal contact with a public administration body. — Satisfaction with various aspects in personal contact with a public administration body: professionalism of the staff, treatment of the person who attended, hours to the public, state of the facilities,... — Comparison of the functioning of public services if managed by private companies. — Contact with the Public Administration via mail or fax, and telephone (1 year). Satisfaction that has produced you. Telephone service provided by the public administration. — Internet usage in the last twelve months. Help from another person to use the Internet to make arrangements with the public administration. Probability of using the Internet to make arrangements with the public administration. — Contact with the Public Administration through the Internet (1 year). Form of access to the website of the contacted Administration. Knowledge of what an ‘electronic headquarters’ is. Reasons for using the website or electronic site of the contacted body. Use of an electronic certificate. Degree of satisfaction, with different aspects and in general, of the visit to the website or electronic headquarters of the contacted body. — Degree of confidence in public employees: firefighters, doctors,... — Degree of general confidence in public employees. — Degree of confidence in different professionals: service personnel in energy supply companies, security companies, care in telecommunication companies and public service personnel in travel agencies. — Knowledge about the reform of public administrations that is being promoted by the Government. It seems most important to make administrations more efficient. — Knowledge about the Local Reform Law. Aspects of the law that it considers should be a priority to make local administrations more sustainable. — Scale of ideology of the person interviewed. — Voter turnout and recall in 2011 general elections. — Situation of current coexistence of the person interviewed. — Possession of Internet access. Equipment you use for access. — Religious practice. — Income of the household and the person interviewed. — Nationality of the person interviewed. Time of acquisition of Spanish nationality.