Listen Citizen: Study on the perception of the quality of the Citizen Care Service — Zuzenean

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Provided by Ministerio de Hacienda y Administraciones Públicas

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Dataset information

Country of origin
Updated
2011.01.11 23:00
Created
2010.06.30
Available languages
Spanish
Keywords
gogobetetze, calidad servicio, zuzenean, zuzenean, herritarrentzako arreta, satisfacción, atención ciudadana, zerbitzu kalitatea, voz de la ciudadanía, herritarren ahotza
Quality scoring
255

Dataset description

The objective of the Model of the Measurement of the Voice of Citizenship is to maintain a continuous conversational state with the citizenry to, from it to develop actions of improvement that will be measured later according to the perception of the citizenship itself and what it expects of the service.
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