Overall Customer Centre Satisfaction (%) - CYC

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Dataset information

Country of origin
Updated
Created
Available languages
English
Keywords
Quality scoring
100

Dataset description

Overall Customer Centre Satisfaction (%) - CYC. Customers are offered the chance to leave feedback after they contact the council's Customer Centre over the phone or after visiting the Customer Centre in West Offices. Feedback is collated and reported monthly and is presented as the percentage of respondents who have rated the service positively. Data can be viewed in conjunction with [__Customer Centre waiting times__](https://data.yorkopendata.org/dataset/kpi-ycc030a).
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